Intelligence · AI Chatbot Development
Chat that actually converts
See the bubble in the corner? That's one of ours. It answers questions in Digenixa's voice, captures leads with consent and hands over to a human when it matters. Yours can do the same — for your business, in your tone.
First, an honest question
Will a chatbot actually help your customers?
Not if it can't do anything. A bot that answers every question with "please contact us" is worse than a good enquiry form, and we'd rather build you the form.
A chatbot earns its place when it can genuinely answer, qualify or book — and knows when to hand over to a person.
A chatbot is right when
- The same questions come in daily — and the answers already exist somewhere.
- Enquiries arrive out of hours — and go cold before morning.
- Leads need qualifying first — before they're worth a salesperson's time.
- Bookings are the goal — and the calendar is the bottleneck.
- Your team is answering, not selling — because routine questions eat the day.
The Journey
From "can it actually help?" to answering customers 24/7
Chatbots fail when they're bolted on. Ours are built into how your business works.
We listen to your customers first
What are the top ten questions your inbox gets? What's the enquiry your team hates typing the same answer to for the hundredth time? Which conversations should always reach a human, and which can the assistant close on its own? We map it before we prototype.
- Free conversation audit
- Success measured in enquiries handled
- Clear "always hand over" rules agreed up front
A working bot on your own phone, fast
Within days you're chatting with a real assistant trained on your services, prices and tone. You test it with your own trickiest customer questions before we build the polished version — mistakes are cheap here.
- Working prototype in a week
- Trained on your real content
- Your team stress-tests it, not a focus group
"We threw our ten hardest customer questions at it. It got nine — better than half our new hires."
Tuned to your brand, with real teeth
We shape the assistant's tone, teach it what to say and what NEVER to say, and — crucially — give it tools so it can actually do things. Book an appointment, capture a lead into your CRM, look up a customer's order, calculate a quote. Chatbots that just talk get boring fast; ours do the job.
- Brand voice tuned to yours
- Tool-use for real actions, not just answers
- Compliance-safe: it knows what it's not allowed to promise
On your website, in one script tag
The chat drops into your site as a single embed — our free plugin format. It calls the AI on our secure server, so your API keys never touch the browser. Add it to WordPress, Shopify, a static site, an app — same widget, same brain.
- One-line embed on any platform
- Handover to email, SMS, phone or your inbox
- Privacy-first: conversation data stays with you
Reviewed and sharpened every month
We read the conversations together, spot the questions it fumbled, and teach it. Month by month it gets sharper — and your team notices, because the "I'll ask a person" handovers get rarer.
- Monthly review with real conversations
- New skills added as models improve
- Reported in hours saved and leads captured
How we work
Three frameworks holding the project up
One for how we engage, one for how the bot is built to be safe and useful, one for how it's proven and tuned — so it helps customers rather than annoying them.
Engagement
We start from your real enquiries: what people ask, how they ask it, and what they need to hear. What the bot may and mustn't say is agreed in writing before it says anything.
- Review of real enquiries first
- Tone and boundaries agreed in writing
- Named owner on your side
- Monthly transcript review
Architecture
Grounded in your own content so it answers from facts, with tools so it can actually do things — book, capture a lead, look something up. It hands over to a person cleanly, and falls back to built-in replies if the AI is unavailable.
- Answers grounded in your content
- Books, captures and looks up
- Clean human handover
- Built-in fallback replies
Delivery
Launch on one page or channel first, measure, then widen it. Every conversation is reviewable, so it gets better from real use rather than guesswork.
- Adversarial testing before launch
- Consent asked before capturing details
- Pilot on one page first
- Tuned monthly from transcripts
The process
Seven phases, first message to fine-tuned
Durations are typical, not promises — scope, integrations and the state of what already exists move them more than anything else. Discovery gives you a version of this table with your own numbers in it.
| Phase | Focus | What you get | Typical |
|---|---|---|---|
| 1. Discovery | Top questions, tone of voice, what it may and mustn't say | Question inventory, boundaries, success measures | 1–2 weeks |
| 2. Conversation design | Key journeys: answer, qualify, book, hand over | Conversation flows, handover rules | 1–2 weeks |
| 3. Build & ground | The bot, your content, its tools | Working bot on a test page | 3–6 weeks |
| 4. Integrate | Calendar, CRM, email and your enquiry process | Integration map, lead routing | Overlaps build |
| 5. Test | Edge cases, awkward questions, attempts to make it misbehave | Test log, fixes, launch sign-off | 1–2 weeks |
| 6. Launch | Live on your site, starting where it helps most | Live bot, monitoring in place | A few days |
| 7. Tune | Reviewing conversations, closing gaps, extending what it can do | Monthly performance report | Ongoing |
The corner chat on this site is one of ours — try asking it something awkward. It's the quickest way to judge whether this is the kind of assistant you'd want your customers talking to.
What we build
Bots with a real job
Sales assistants
Answers pricing, features and objections in your voice; qualifies interest; books a demo or hands to a human when a real deal appears.
Support agents
Handles the FAQs your team retypes daily. When a ticket is genuinely tricky, it collects context and escalates — cleanly.
Booking & quoting bots
The assistant asks the right questions, checks live availability or pricing rules, and confirms the booking or quote right there in chat.
Lead qualifiers
Enquiries that arrive at 2am get a warm, useful reply. Details captured, consent recorded, straight into your leads console.
Knowledge bots
Trained on your documents, policies, product catalogue or handbook — so customers (and staff) can ask instead of digging.
Multi-channel bots
Same brain, more places: website widget, WhatsApp, email autoresponder, in-app. One personality, everywhere your customer is.
Why Digenixa
Chatbots you'll actually be proud to have on your site
- You're using one right now — the widget in the corner is a Digenixa build. Best product demo you can give a prospect.
- Live intelligence, not scripts — powered by frontier models so it handles real conversations, not scripted trees.
- Tools built in — bookings, lead capture, calendar lookups; the bot does, it doesn't just talk.
- Human handover always on — one tap, or automatic when the conversation goes off-topic or risky.
- Cost-guarded — throttling and safe-defaults so you don't wake to a surprise bill.
Handover
What you actually walk away with
A project ends properly or it doesn't end at all. This is what "finished" means with us.
You receive
- The chatbot live on your site
- Its content, rules and configuration
- Integrations with your calendar or CRM
- A transcript and lead dashboard
- Guidance for your team on handovers
- A runbook, including the fallback mode
How it's delivered
- Built from your real enquiries
- A test page to try before launch
- Written boundaries on what it says
- A pilot before going site-wide
- Close support after launch
- Monthly tuning from real conversations
How we measure it
- Questions resolved without a person
- Leads captured and bookings made
- Out-of-hours enquiries answered
- Clean handovers to your team
- Wrong or unhelpful answers flagged
- Customer satisfaction
Commercials
Priced so the risk sits with us
Every project is quoted individually — but the shape is always the same.
Discovery & design
Fixed fee. You keep the question inventory, conversation design and boundaries either way.
Build
A fixed price for the bot, its content and integrations.
Run
Monthly hosting, monitoring and tuning, with AI usage costs shown plainly.
Changes are normal — you'll learn things partway through that you couldn't have known at the start. Each one gets a short written note on cost, time and knock-on effects, and nothing starts until you approve it.
Straight answers
What clients ask before they commit
What if it says something wrong?
It's grounded in your own content and given firm boundaries, and every conversation can be reviewed. When it isn't sure, it says so and offers a person rather than guessing.
Can it hand over to a real person?
Yes — with the conversation so far, so your customer doesn't have to repeat themselves.
Can it book appointments?
Yes, if your calendar or booking system can be connected. It can also capture enquiries straight into your CRM, with the customer's consent.
What happens if the AI is unavailable?
It falls back to built-in replies and a contact route, so it never simply goes silent.
Where does the conversation data go?
It's stored on our UK servers for review and improvement, and handled under your privacy policy. We'll show you exactly what's kept and for how long.
Is it the same as the one on this site?
Built the same way — yours is shaped around your content, your tone and your processes.
Give the corner chat a tough question
Ask ours anything — that's the fastest way to see what yours could do. Or book a free demo and we'll shape one around your business.
Book a Free Demo