Standard Tender Response Document

Depending on the design product, this could include a Brand Information Pack, as well as other deliverables such as a Cohesive Brand Brochure, Creative Business Graphic and more.

You will also receive business guidance, consultation and support throughout the whole design product project and thereafter to ensure you have a successful and positive experience with us.

This depends on the exact needs of the project, which shall be agreed upon us having your consultation and creating your project brief. Per design project generally takes us about 7 – 10 Days upon clarification of your project brief. This can be done quicker if necessary, but we generally recommend at least a week for most projects, especially as we can ensure that the research and creative output is the best it can be. 

In short our process goes similar to this:
1. Discovery
2. Research
3. Strategy
4. Design
5. Delivery
6. Support

As soon as you have placed your order, you shall receive a confirmation order and be sent an email to arrange your consultation and start creating your project brief either via Zoom or Microsoft Teams.

Yes. Our world class creative store front is multi international and is simply conducted via email, phone and video calls as needed. If you are in the area, then it would be great to meet at our studio.

Yes, we do all of the work which means you buy into the Digenixa experience, you will directly with a leading brand strategist and designer. We do not have any sub-contractors so all work is delivered internally, unless specified.

Most probably, however the specific industry does not matter as we adapt our skills, research and process around the client’s needs and industry until the problem has been solved.

For the majority of products, we  we require 100% up front payment unless specified. We accept payments via bank transfer or PayPal.

All of our designs are created in professional design software, so 9 times out of 10 that’ll be a no.  We have a flat hourly rate for amends, so can update the design cost-effectively in the future when it’s time for a refresh.

Yes, unless otherwise specified. 

Distributing your design asset via your website, or as part of an email campaign, is a great way to widen your audience as well as create an additional touch point for those who may receive the print copy.